Shipping policy

Last Updated: 21/06/2026

At LOIX UK., we carefully handle every order to ensure that your selected pieces reach you safely and in the best possible condition. Our Shipping Policy explains the process, timelines, and important information related to order processing and deliveries.

Once an order is successfully placed on our website LOIX UK., customers will receive an order confirmation through the registered email address, phone number, or available communication channels provided during checkout.

Every LOIX UK. order goes through verification, quality checks, and careful packaging before dispatch. We aim to process and ship orders within 24 hours after successful order confirmation, excluding unexpected delays or circumstances beyond our control.

Estimated delivery timelines may vary depending on the shipping location, courier availability, operational conditions, and other external factors. While we work with reliable logistics partners to ensure timely deliveries, delays may occasionally occur due to unavoidable situations.

Customers will receive tracking details once the order has been shipped. Tracking information can be used to check the latest delivery status through the respective shipping partner’s platform wherever available.

Customers are requested to provide complete and accurate shipping details while placing an order. LOIX UK. will not be responsible for delays, failed deliveries, or additional charges caused due to incorrect addresses, incomplete information, unavailable recipients, or incorrect contact details provided during checkout.

If a delivery attempt fails due to customer unavailability or incorrect information, the courier partner may attempt redelivery based on their policies. If the package is returned back to us, further assistance will be provided according to the situation and applicable conditions.

Shipping charges, if applicable, will be displayed during checkout before completing the purchase. Charges may vary depending on order value, location, promotional offers, or shipping methods available at the time of purchase.

In case a package appears damaged, opened, or tampered with at the time of delivery, customers are advised not to accept the shipment and contact LOIX UK. Customer Support with the necessary details for further assistance.

Once an order is shipped, cancellation requests may not always be possible. Customers can refer to our Return & Refund Policy for information regarding eligible returns, exchanges, or refunds after delivery.

LOIX UK. continuously works towards improving the delivery experience and ensuring every product reaches customers with the quality and presentation intended by our brand.

For shipping operations, billing records, and compliance requirements, LOIX UK. functions under its registered entity IST FASHION AND DESIGN CO.