Refund policy

Last Updated: 21/06/2026

At LOIX UK., every piece is created with attention to fabric quality, fine tailoring, and customer experience. We want you to feel confident with every purchase, and our Return & Refund Policy is designed to provide a smooth and transparent shopping experience.

Customers may request a return or exchange within 7 days from the date of delivery, subject to the conditions mentioned in this policy.

To be eligible for a return or exchange, the product must be unused, unworn, unwashed, and returned in its original condition with all tags, labels, packaging, and accessories intact. Products showing signs of usage, damage, alteration, washing, stains, fragrance, or missing original packaging may not qualify for return or exchange.

If you receive an incorrect, defective, or damaged product, please contact LOIX UK. Customer Support within 24 hours of receiving your order with your order details and required images or videos for verification. After reviewing the request, our team will assist you with the appropriate resolution.

Certain products may not be eligible for return due to hygiene, customization, promotional conditions, final sale offers, or product-specific restrictions. Any such conditions will be mentioned on the product page wherever applicable.

Once a returned product reaches our facility, it will undergo a quality inspection. After successful verification, the refund or exchange request will be processed according to the eligibility criteria.

Approved refunds will be processed to the original payment method used during purchase or through another approved refund method, depending on the payment type and operational requirements. Refund processing timelines may vary depending on payment providers, banking partners, and other external factors.

Shipping charges, convenience fees, cash handling charges, or any additional service charges may not be refundable unless specifically mentioned.

For exchange requests, replacement products will be provided depending on stock availability. If the requested size, colour, or product variant is unavailable, customers may choose from available options or request an applicable resolution.

Customers are requested to ensure correct size selection before placing an order. Sizes and product details are provided to help customers make informed purchase decisions.

LOIX UK. reserves the right to decline return, exchange, or refund requests if the returned product does not meet the required conditions or if misuse of the return policy is identified.

Products purchased from unauthorized sellers, third-party sources, or platforms not officially associated with LOIX UK. may not be eligible for returns, exchanges, or refunds through us.

For payment, accounting, and compliance purposes, transactions related to LOIX UK. are processed under the registered entity IST FASHION AND DESIGN CO.