Privacy policy

Last Updated: 21/06/2026

At LOIX UK., we value the trust you place in us. Protecting your privacy and maintaining the security of your personal information is an important part of the experience we create for our customers. This Privacy Policy explains how we collect, use, process, and safeguard your information when you visit our website LOIX UK., explore our collections, create an account, or make a purchase.

By accessing our website and using our services, you agree to the collection and use of your information as described in this Privacy Policy.

When you interact with LOIX UK., we may collect details necessary to provide you with a smooth shopping experience. This may include your name, contact details, email address, billing information, shipping address, order history, preferences, and communication shared with our customer support team.

We use this information to process your orders, confirm purchases, arrange deliveries, provide customer assistance, manage returns or refunds, improve our products and services, personalize your shopping experience, and communicate important updates related to your orders.

For completing transactions on our website, payments are processed securely through authorized payment gateway providers. LOIX UK. does not store sensitive financial information such as complete card numbers, banking passwords, UPI PINs, or confidential payment credentials. Payment information is handled securely by our payment partners according to their applicable security standards.

Our website may automatically collect certain technical information such as device details, browser information, IP address, cookies, and website interaction data. This information helps us improve website performance, understand customer preferences, enhance security, and provide a better browsing experience.

LOIX UK. does not sell, rent, or trade your personal information. Your details may only be shared with trusted service providers when required for essential operations such as payment processing, order fulfilment, logistics support, website management, customer service, fraud prevention, or compliance with applicable requirements.

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure. While we continuously work towards maintaining a secure environment, customers understand that no digital transmission or storage system can be guaranteed to be completely secure.

Cookies and similar technologies may be used on our website to enhance functionality, remember preferences, analyse performance, and improve your overall shopping experience. You can manage or disable cookies through your browser settings; however, certain website features may not function as intended.

We may use your contact information to send important service-related communications such as order confirmations, shipping updates, payment notifications, and customer support responses. Promotional communications may be shared only where permitted, and customers may choose to opt out of such updates.

Your personal information is retained only for as long as necessary to provide our services, complete transactions, maintain business records, resolve disputes, and fulfil legal or regulatory obligations.

Our website may contain links or integrations with third-party platforms or services. LOIX UK. is not responsible for the privacy practices, security standards, or content of external platforms.

For operational, compliance, and regulatory purposes, LOIX UK. functions under its registered entity IST FASHION AND DESIGN CO.